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Shipping Policy
Please read this Shipping Policy carefully before booking a shipment.
This policy governs all services provided by Witsxpress, including Domestic Shipping, International Shipping, Partial Truckload (PTL), Full Truckload (FTL), E-commerce Shipping, Fulfilment & Warehousing, Door Pickup Services, Shipment Tracking, Customs Assistance, Risk Coverage, Packaging & Handling, Proactive Shipment Notifications, and other Value-Added Logistics Services.
By booking a shipment, you agree to the terms outlined in this policy.
Witsxpress is a courier and logistics service provider offering domestic and international shipping, e-commerce logistics, freight solutions, and value-added services for individuals, businesses, and e-commerce sellers across India and worldwide.
Witsxpress provides reliable door-to-door shipping solutions supported by operational expertise, technology, transparent GST-inclusive pricing, real-time shipment tracking, and trusted logistics partnerships.
Witsxpress offers the following domestic shipping services across India:
| Service | Transit Time | Restricted Zones |
|---|---|---|
| Witsxpress Surface Standard | 4–5 Working Days | 9–15 Working Days |
| Witsxpress Surface Premium | 2–3 Working Days | 9–15 Working Days |
| Witsxpress Air Standard | 3–4 Working Days | 7–8 Working Days |
| Witsxpress Air Premium | 1–2 Working Days | 7–8 Working Days |
| Witsxpress Ecom Surface | 4–5 Working Days | 9–15 Working Days |
| Witsxpress Ecom Air | 3–4 Working Days | 7–8 Working Days |
| Witsxpress Next Day Delivery | Next Working Day | Not Available |
| Witsxpress Special Delivery | 3–4 Working Days | 7–8 Working Days |
Note: For detailed information on domestic shipping services and pricing, please refer to our Get Quote.
All domestic shipments are classified into zones based on the destination from our logistics hub in Hyderabad. Zone determines pricing and transit time.
| Zone | Region | States / UTs |
|---|---|---|
| North | North India | Punjab, Haryana, Uttarakhand, Delhi, Chandigarh |
| South | South India | Andhra Pradesh, Telangana, Karnataka, Tamil Nadu, Kerala, Puducherry |
| East | East India | Bihar, Jharkhand, Odisha, West Bengal |
| West | West India | Rajasthan, Gujarat, Maharashtra, Goa, Dadra & Nagar Haveli, Daman & Diu |
| Central | Central India | Uttar Pradesh, Madhya Pradesh, Chhattisgarh |
| North East | North East India | Arunachal Pradesh, Assam, Meghalaya, Mizoram, Nagaland, Sikkim, Tripura |
| Special | Special / Restricted Zones | Himachal Pradesh, Manipur, Jammu & Kashmir, Ladakh, Andaman & Nicobar Islands |
Note: North East and Special zones have extended transit times and Air Shipping only — no Surface Shipping available for these destinations.
Witsxpress offers international shipping to 195+ countries through trusted global carrier networks.
All international shipments are subject to customs clearance at the destination country.
| Service | Transit Time |
|---|---|
| Witsxpress Air Priority | 4–5 Working Days |
| Witsxpress Air Premium | 6–7 Working Days |
| Witsxpress Air Standard | 9–15 Working Days |
| Witsxpress Ecom Air | 8–9 Working Days |
| Witsxpress Special Delivery | 8–9 Working Days |
Customs Charges:
- Any customs duties, taxes, clearance fees, or charges imposed by the destination country must be borne entirely by the customer / consignee.
- Witsxpress has no control over customs authorities.
Shipments must be submitted before the cut-off time to be processed on the same working day. Shipments received after cut-off will be processed on the next working day.
International Cut-Off Times
| Service | Cut-Off Time |
|---|---|
| Witsxpress Air Priority | 2:00 PM |
| Witsxpress Air Premium | 2:00 PM |
| Witsxpress Air Standard | 5:00 PM |
| Witsxpress Ecom Air | 5:00 PM |
| Witsxpress Special Delivery | 5:00 PM |
Domestic Cut-Off Times
| Service | Cut-Off Time |
|---|---|
| Witsxpress Next Day Delivery | 6:00 PM |
| Witsxpress Surface Standard | 1:00 PM |
| Witsxpress Surface Premium | 1:00 PM |
| Witsxpress Air Standard | 1:00 PM |
| Witsxpress Air Premium | 1:00 PM |
| Witsxpress Ecom Surface | 1:00 PM |
| Witsxpress Ecom Air | 1:00 PM |
| Witsxpress Special Delivery | 1:00 PM |
Note: Shipments received after the cut-off time will be processed on the next working day.
All quotations provided by Witsxpress are indicative and subject to shipment verification.
Pricing Terms
- All rates are inclusive of applicable GST unless otherwise stated.
- Final charges may vary based on actual weight, volumetric weight, dimensions, destination, service selected, carrier charges, customs requirements, and special handling requirements.
- Rates are subject to revision without prior notice.
Chargeable Weight
Chargeable Weight shall be calculated as the higher of Actual Weight or Volumetric Weight.
Volumetric Weight Formula
(Length × Breadth × Height in cm) ÷ 5000
Weight Rounding Policy
| Weight Range | Rounding Rule |
|---|---|
| 0.1 kg – 4.0 kg | Nearest 1 kg |
| 4.5 kg – 20 kg | Nearest 0.5 kg |
| Above 20 kg | Nearest 1 kg |
The final weight determined during shipment processing shall be considered final for billing purposes.
Note: Rounding rules may change for some Special Delivery services for both international and domestic shipments.
| Category | Condition |
|---|---|
| Witsxpress Special Delivery (Document / Medicine / Laptop / Mobile) — Domestic | Up to 1.5 Kg, rounds up to nearest 0.5 Kg, flat rate applies |
| Witsxpress Special Delivery (Document / Medicine / Laptop / Mobile) — Domestic | Above 1.5 Kg up to 4 Kg, charged per Kg |
| Witsxpress Special Delivery (Document / Medicine / Laptop / Mobile) — Domestic | 4 Kg to 20 Kg, rounds to nearest 0.5 Kg |
| Witsxpress Special Delivery (Document / Medicine / Laptop / Mobile) — Domestic | Above 20 Kg, rounds to next whole Kg |
| Witsxpress Special Delivery — International | Up to 0.5 Kg, rounds to 0.5 Kg |
| Witsxpress Special Delivery — International | Above 0.5 Kg, rounds to next whole Kg (capped at 5 Kg) |
| Witsxpress Next Day Delivery | Minimum 1 Kg Chargeable Weight, rounds to next whole Kg for all weight slabs |
| Fuel Surcharge Revision | Additional charge on all weight slabs, all destinations (w.e.f. 01 June 2026) |
Note: For actual rates and pricing, please refer to our Get Quote for real-time service-wise pricing.
Delivery timelines provided by Witsxpress are estimates only and shall not be considered guaranteed delivery commitments. Transit times are calculated in working days only.
Factors That May Affect Transit
- Customs Clearance
- Destination Processing May Affect Delivery Time
- Airline Schedules
- Government Restrictions
- Security Inspections
- Weather Conditions
- Remote Delivery Locations
- Third-Party Carrier Delays
- Operational Disruptions
Excluded from Transit Time Calculation
- Booking Date
- Sundays
- Public Holidays
- Customs Hold Periods
- Government Restriction Periods
- Force Majeure Events
Note: Shipments received after operational cut-off times may be processed on the next working day.
Witsxpress may attempt pickup and delivery up to three (3) times, subject to operational feasibility. Additional attempts may attract extra charges.
Door Pickup Charges
| Distance | Service |
|---|---|
| 1–3 KM | Door Pickup |
| 3–7 KM | Door Pickup |
| 7–10 KM | Door Pickup |
| 10–15 KM | Door Pickup |
Note:
- For actual pickup charges, please refer to our Get Quote or contact us directly.
- Free door pickup may be available for eligible international and select domestic shipments, subject to service area and operational requirements.
Customers are responsible for ensuring shipments are packed adequately for transportation. Witsxpress shall not be liable for damage resulting from:
- Inadequate Packaging
- Improper Sealing
- Fragile Contents
- Leakage of Liquids
- Manufacturing Defects
- Customer Packaging Failures
Value-Added Packaging Services
| Service | Description |
|---|---|
| Standard Extra Care | Basic Care & Handling |
| Stretch Film Wrapping | Stretch Film Wrap Protection |
| Bubble Wrap Packaging | Fragile Item Protection |
| Fragile Item Handling | Extra Protective Handling |
Note: For packaging service charges, please refer to our Get Quote or contact us directly.
International shipments are subject to applicable customs laws, import regulations, and compliance requirements of the origin, transit, and destination countries.
Domestic shipments are subject to applicable laws and regulations within India.
The sender and consignee shall be solely responsible for:
- Customs Duties
- Import Taxes
- VAT
- Brokerage Charges
- Storage Charges
- Government Fees
- Regulatory Approvals
- Customs Clearance Charges
- Weight Difference Charges
Witsxpress has no control over customs authorities and shall not be liable for customs delays, inspections, holds, seizures, shipment rejections, or destruction by authorities.
Note: No refund shall be provided for shipments confiscated, abandoned, seized, restricted, or destroyed by customs authorities.
A shipment may be returned to origin (RTO) under any of the following conditions:
- Address is incorrect or incomplete
- Recipient is unavailable after three delivery attempts
- Recipient refuses delivery
- Contact information is invalid
- Customs clearance requirements are not fulfilled
- Delivery cannot be completed for operational reasons
- Any other circumstance beyond the reasonable control of Witsxpress
Note: All applicable RTO charges shall be borne by the customer.
- Where applicable, destination warehouse storage is provided free for up to three (3) calendar days.
- Storage charges may apply after the free storage period.
- Witsxpress reserves the right to return, dispose of, or abandon unclaimed shipments in accordance with applicable laws and regulations.
- Tracking information is provided for customer convenience only.
- Tracking updates may occasionally be delayed due to carrier, airline, customs, system-related, or operational reasons.
- Witsxpress does not guarantee uninterrupted or real-time tracking availability.
- The estimated delivery date displayed on the tracking page is automatically calculated based on the maximum committed transit time for the selected service.
- In many cases, shipments are delivered before the displayed estimated date.
- Actual delivery depends on operational movement, transit scans, and destination processing.
For any shipping-related queries, pickup requests, or support, please reach us through:
Witsxpress | Ship Beyond