Refund & Cancellation Policy

Refunds are considered only under the following eligible circumstances:

• Shipment was successfully cancelled before processing or carrier handover.
• Duplicate payment was made for the same shipment booking.
• Witsxpress was unable to fulfil the booked service due to internal operational failure.
• Service was charged but not rendered, and no alternative service was provided.

No refund shall be provided in the following cases:

• Shipment has been dispatched, manifested, or handed over to a carrier or logistics partner.
• Shipment was delayed due to customs clearance, government restrictions, airline disruptions, or force majeure events.
• Shipment was confiscated, abandoned, seized, restricted, or destroyed by customs or government authorities.
• Shipment was returned to origin (RTO) due to incorrect address, recipient unavailability, or refusal of delivery by the consignee.
• Damage resulting from inadequate packaging, improper sealing, fragile contents, or manufacturing defects.
• Loss or damage arising from prohibited or restricted items included in the shipment.
• Misdeclaration of contents, value, or weight by the customer.
• Shipments where risk coverage was not opted for and loss or damage occurred.
• Fuel surcharges, remote area charges, storage charges, or value-added service charges already rendered.
• GST and applicable taxes already collected and remitted.

Where a refund is approved, the following process applies:

How to Request a Refund

• Submit a written refund request to support@witsxpress.com.
• Include your Consignment Number (AWB / Track ID), booking date, payment details, and reason for refund.
• Attach supporting documents such as payment receipt, invoice, or proof of error.

Processing Timeline

Refund Mode

• Refunds will be credited to the original mode of payment wherever applicable.
• Cash payments may be refunded via bank transfer or UPI at Witsxpress's discretion.
• Witsxpress is not responsible for delays caused by banks or payment processors.

Customers agree to pay all applicable charges including:

• Freight Charges
• Fuel Surcharges
• Remote Area Charges
• Customs Charges
• Taxes & Duties
• Storage Charges
• Value-Added Services

All shipments are transported at the owner's risk.

Complimentary Standard Risk Coverage

• Eligible premium services may include complimentary standard risk coverage.
• Maximum compensation under complimentary coverage shall be limited to:

Premium Risk Coverage

Claims Procedure

Claims relating to loss or damage must be submitted in writing within seven (7) days from the delivery date or expected delivery date, with supporting documents including Invoice, Shipment Receipt, Proof of Value, Photographs, and Supporting Evidence.

Limitation of Liability

Witsxpress shall not be liable for:

• Indirect Losses or Consequential Damages
• Business Losses or Loss of Profit
• Emotional Distress
• Customs Delays or Airline Delays
• Government Actions or Third-Party Carrier Actions
• Force Majeure Events

International shipments are subject to applicable customs laws, import regulations, and compliance requirements of the origin, transit, and destination countries.

Domestic shipments are subject to applicable laws and regulations within India.

The sender and consignee shall be solely responsible for:

• Customs Duties
• Import Taxes
• VAT
• Brokerage Charges
• Storage Charges
• Government Fees
• Regulatory Approvals
• Customs Clearance Charges
• Weight Difference Charges

Witsxpress has no control over customs authorities and shall not be liable for customs delays, inspections, holds, seizures, shipment rejections, or destruction by authorities.

Witsxpress shall not be liable for any delay, interruption, loss, or failure caused by events beyond its reasonable control, including but not limited to:

This Refund & Cancellation Policy shall be governed by the laws of India. Any dispute arising from the use of Witsxpress services shall be subject exclusively to the jurisdiction of the courts located in Hyderabad, Telangana.