Shipping Policy

Witsxpress offers the following domestic shipping services across India:

All domestic shipments are classified into zones based on the destination from our logistics hub in Hyderabad. Zone determines pricing and transit time.

Witsxpress offers international shipping to 195+ countries through trusted global carrier networks.

All international shipments are subject to customs clearance at the destination country.

Shipments must be submitted before the cut-off time to be processed on the same working day. Shipments received after cut-off will be processed on the next working day.

International Cut-Off Times

Domestic Cut-Off Times

All quotations provided by Witsxpress are indicative and subject to shipment verification.

Pricing Terms

• All rates are inclusive of applicable GST unless otherwise stated.
• Final charges may vary based on actual weight, volumetric weight, dimensions, destination, service selected, carrier charges, customs requirements, and special handling requirements.
• Rates are subject to revision without prior notice.

Chargeable Weight

Chargeable Weight shall be calculated as the higher of Actual Weight or Volumetric Weight.

Volumetric Weight Formula

Weight Rounding Policy

The final weight determined during shipment processing shall be considered final for billing purposes.

Delivery timelines provided by Witsxpress are estimates only and shall not be considered guaranteed delivery commitments. Transit times are calculated in working days only.

Factors That May Affect Transit

• Customs Clearance
• Destination Processing May Affect Delivery Time
• Airline Schedules
• Government Restrictions
• Security Inspections
• Weather Conditions
• Remote Delivery Locations
• Third-Party Carrier Delays
• Operational Disruptions

Excluded from Transit Time Calculation

• Booking Date
• Sundays
• Public Holidays
• Customs Hold Periods
• Government Restriction Periods
• Force Majeure Events

Witsxpress may attempt pickup and delivery up to three (3) times, subject to operational feasibility. Additional attempts may attract extra charges.

Door Pickup Charges

Customers are responsible for ensuring shipments are packed adequately for transportation. Witsxpress shall not be liable for damage resulting from:

• Inadequate Packaging
• Improper Sealing
• Fragile Contents
• Leakage of Liquids
• Manufacturing Defects
• Customer Packaging Failures

Value-Added Packaging Services

International shipments are subject to applicable customs laws, import regulations, and compliance requirements of the origin, transit, and destination countries.

Domestic shipments are subject to applicable laws and regulations within India.

The sender and consignee shall be solely responsible for:

• Customs Duties
• Import Taxes
• VAT
• Brokerage Charges
• Storage Charges
• Government Fees
• Regulatory Approvals
• Customs Clearance Charges
• Weight Difference Charges

Witsxpress has no control over customs authorities and shall not be liable for customs delays, inspections, holds, seizures, shipment rejections, or destruction by authorities.

A shipment may be returned to origin (RTO) under any of the following conditions:

• Address is incorrect or incomplete
• Recipient is unavailable after three delivery attempts
• Recipient refuses delivery
• Contact information is invalid
• Customs clearance requirements are not fulfilled
• Delivery cannot be completed for operational reasons
• Any other circumstance beyond the reasonable control of Witsxpress

• Where applicable, destination warehouse storage is provided free for up to three (3) calendar days.
• Storage charges may apply after the free storage period.
• Witsxpress reserves the right to return, dispose of, or abandon unclaimed shipments in accordance with applicable laws and regulations.

• Tracking information is provided for customer convenience only.
• Tracking updates may occasionally be delayed due to carrier, airline, customs, system-related, or operational reasons.
• Witsxpress does not guarantee uninterrupted or real-time tracking availability.
• The estimated delivery date displayed on the tracking page is automatically calculated based on the maximum committed transit time for the selected service.
• In many cases, shipments are delivered before the displayed estimated date.
• Actual delivery depends on operational movement, transit scans, and destination processing.