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Privacy Policy
Please read this Privacy Policy carefully.
This Privacy Policy explains how Witsxpress collects, uses, stores, shares, and protects your personal information when you use our website, mobile platforms, or any services provided by Witsxpress, including Domestic Shipping, International Shipping, Partial Truckload (PTL), Full Truckload (FTL), E-commerce Shipping, Fulfilment & Warehousing, Door Pickup Services, Shipment Tracking, Customs Assistance, Risk Coverage, Packaging & Handling, Proactive Shipment Notifications, and other Value-Added Logistics Services.
By accessing our website, registering an account, booking a shipment, or using any Witsxpress service, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Witsxpress is a courier and logistics service provider offering domestic and international shipping, e-commerce logistics, freight solutions, and value-added services for individuals, businesses, and e-commerce sellers across India and worldwide.
For the purposes of this Privacy Policy, "Witsxpress", "we", "us", or "our" refers to Witsxpress, with its registered address at 2-5-36/4, A.Z Complex, Chintalmet, Upperpally X Road, Hyderabad – 500030, Telangana, India.
"You" or "your" refers to any individual or business entity that accesses our website, uses our services, or provides personal data to Witsxpress in any form.
We collect only the information necessary to provide our logistics services, comply with legal obligations, and improve your experience.
A. Information You Provide Directly
- Identity Information: Full name, date of birth, gender
- Contact Information: Mobile number, email address, WhatsApp number
- Address Information: Sender and receiver addresses, pincode, city, state, country
- KYC Documents (Personal Shipments): Sender Aadhaar Card Copy, Receiver Passport Copy
- KYC Documents (Business Shipments): GST Registration Certificate, Authorised Signatory ID, Business Registration Documents, Commercial Invoice
- KYC Documents (Medical Shipments): Sender Aadhaar Card Copy, Receiver Passport Copy, Receiver Iqama Copy (Middle East only), Doctor's Prescription, GST Medical Bill / Invoice
- Additional Documentation: E-Way Bill, Customs Declaration, Proforma Invoice, Import / Export Documentation, Regulatory Certificates
- Shipment Details: Package contents, declared value, weight, dimensions, number of boxes
- Payment Information: Mode of payment (cash, card, UPI, online); transaction references (we do not store full card details)
- Communication Records: Messages sent via WhatsApp, email, or website contact forms
B. Information Collected Automatically
- Device & Browser Data: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, referring URLs, clicks, and navigation paths on our website
- Location Data: Approximate location derived from IP address or, where permitted, GPS data for pickup and delivery purposes
- Cookies & Tracking Technologies: As described in Section 8
C. Information Received from Third Parties
- Logistics partners, carrier networks, and customs authorities may share shipment-related updates with us
- Payment gateways may share transaction confirmation details
- E-commerce platforms may share order and consignee details when you use Witsxpress through an integrated partner
Note: We do not knowingly collect sensitive personal data beyond what is required by applicable shipping, customs, or KYC regulations.
We use your personal information solely for the following purposes:
Service Delivery
- Processing shipment bookings, pickups, and deliveries
- Generating consignment notes, shipping labels, and invoices
- Providing shipment tracking updates and delivery notifications
- Coordinating with logistics partners and carriers for fulfilment
- Processing customs documentation for international shipments
Customer Communication
- Sending booking confirmations, tracking updates, and delivery alerts via SMS, WhatsApp, or email
- Responding to customer support queries and complaints
- Sending service-related notices, policy updates, or important operational communications
Legal & Regulatory Compliance
- Fulfilling KYC obligations under Indian customs and postal regulations
- Maintaining records required under GST, income tax, and other applicable laws
- Responding to requests from government authorities, courts, or law enforcement agencies
- Detecting, preventing, and reporting fraud, prohibited shipments, or illegal activity
Service Improvement
- Analysing website usage patterns to improve performance and usability
- Improving delivery routes, service coverage, and operational efficiency
- Conducting internal audits and quality reviews
Note: We do not use your personal information for unsolicited marketing without your consent, and we do not sell your data to third parties.
We process your personal information on the following legal grounds:
| Legal Basis | Examples |
|---|---|
| Contractual Necessity | Processing bookings, generating labels, arranging pickups and deliveries |
| Legal Obligation | KYC compliance, customs documentation, GST invoicing, government reporting |
| Legitimate Interest | Fraud prevention, service quality improvement, website analytics |
| Consent | Marketing communications (where you have opted in), use of non-essential cookies |
Note: Where we rely on consent, you have the right to withdraw it at any time by contacting us using the details in Section 14.
We do not sell, rent, or trade your personal information.
We share it only where necessary, and only with the following categories of recipients:
Logistics & Carrier Partners
Sender and receiver details, shipment information, and contact numbers are shared with our carrier networks, airline partners, customs brokers, and last-mile delivery agents solely to fulfil your shipment.
Payment Processors
Payment transaction data is processed through secure third-party payment gateways. We do not store full card details on our systems.
Government & Regulatory Authorities
We are required by law to share customer and shipment data with Indian Customs, the DGFT, GST authorities, India Post, aviation security agencies, and law enforcement when lawfully requested.
Technology Service Providers
We may use third-party services for website hosting, analytics, email delivery, and SMS notifications. These providers process data on our behalf under appropriate data processing agreements.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of business assets, your personal information may be transferred as part of that transaction. You will be notified if this occurs.
Note: All third parties with whom we share data are required to handle it securely and in accordance with applicable privacy laws.
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, and to comply with our legal, regulatory, and tax obligations.
| Data Type | Retention Period |
|---|---|
| Shipment & Booking Records | Minimum 7 years (GST & audit requirements) |
| KYC Documents | As required by applicable customs and postal regulations |
| Customer Communication Logs | Up to 2 years from last interaction |
| Payment Records | Minimum 7 years (tax compliance) |
| Website Usage & Analytics Data | Up to 13 months (rolling) |
| Cookie & Tracking Data | As per cookie settings (see Section 8) |
Note: When data is no longer required, we securely delete or anonymise it in accordance with applicable law.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, disclosure, or destruction.
Security Measures Include
- HTTPS encryption for all data transmitted through our website
- Restricted access to personal data on a need-to-know basis
- Secure storage of KYC and shipment documents
- Regular review of access controls and data handling practices
- Use of trusted, reputable third-party service providers with their own security standards
Important:
- While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
- We cannot guarantee absolute security.
- In the event of a data breach that affects your rights, we will notify you as required by applicable law.
Our website uses cookies and similar tracking technologies to enhance your experience, analyse usage, and improve our services.
Types of Cookies We Use
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential Cookies | Website functionality, session management, security | Yes |
| Analytics Cookies | Page views, traffic sources, usage patterns | Optional |
| Functional Cookies | Remembering preferences such as language or location | Optional |
| Marketing Cookies | Targeted advertising and promotional campaigns | Optional |
- You can manage or disable non-essential cookies through your browser settings at any time.
- Please note that disabling certain cookies may affect the functionality of our website.
- For full details, see our Cookie Policy.
Subject to applicable Indian laws, you have the following rights with respect to your personal information:
Right of Access
You may request a copy of the personal information we hold about you.
Right to Correction
You may request that we correct any inaccurate or incomplete personal information.
Right to Erasure
You may request deletion of your personal information where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
Right to Withdraw Consent
- Where processing is based on your consent, you may withdraw it at any time.
- Withdrawal does not affect the lawfulness of processing before the withdrawal.
Right to Object
You may object to processing based on our legitimate interests, including direct marketing.
Right to Grievance Redressal
You may raise a complaint or grievance regarding our handling of your personal data by contacting us using the details in Section 14. We will respond within a reasonable timeframe.
Note: Certain rights may be limited where we are required by law to retain or process your data, for example for GST, customs, or legal proceedings.
- Our services are not directed at children under the age of 18.
- We do not knowingly collect personal information from minors.
- If you are a parent or guardian and believe that a child under 18 has provided us with personal information without your consent, please contact us immediately using the details in Section 14.
- We will take prompt steps to delete such information from our records.
- Our website may contain links to third-party websites, payment gateways, social media platforms, or carrier tracking portals.
- These external sites have their own privacy policies, and Witsxpress is not responsible for their content or data practices.
- We encourage you to review the privacy policies of any third-party websites you visit through links on our website.
For international shipments, certain personal information including the sender's and receiver's name, address, contact number, and shipment details must be shared with overseas customs authorities, carrier partners, and destination agents in order to clear and deliver your shipment.
Such transfers are made only to the extent necessary to fulfil your service request and are subject to the customs and data protection regulations of the destination country.
Note: By booking an international shipment with Witsxpress, you acknowledge and consent to the necessary transfer of your shipment-related personal information to relevant authorities and partners in the destination country.
- We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable laws.
- When we make significant changes, we will update the "Last Updated" date at the top of this page.
- We encourage you to review this page periodically.
- Your continued use of Witsxpress services after any update constitutes acceptance of the revised Privacy Policy.
Current Version: Effective 20 June 2026. Supersedes all previous versions.
For any privacy-related queries, data access requests, correction requests, or complaints, please contact us:
Witsxpress | Ship Beyond